Online shopping experience

Vipps’ easy return service allows you to return your orders directly through the app without worrying about printing a label or getting your money back. The project was in collaboration with VIPPS and our brief was the «wallet that keeps social distance». We decided to focus on the online shopping experience, and make VIPPS a bigger part of the buying process.

4 week project with Anna Malene Vik, Lisa Siegel, Bendik Ola Hauge Vestre and Cannelle Rambaud-Measson.

…just return it, or?

We saw a huge paradox between the very quick and easy online shopping experience and the time-consuming and frustrating return process. Therefore, we decided to develop a free return service inside the Vipps app. Take a look at our little movie!